Where can we ship?

We can ship worldwide (except APO/FPO/DPO addresses)

When do we ship?

After receiving your order, we need 2-4 working days to prepare your order.

Our shipping time?

Normally, shipping time is based on available shipping carrier options. Standard option usually takes 2 - 4 weeks. Express option usually takes 3-7 business days. Expedited option usually takes 3-5 business days. 

The desired product is sold out, when will it be in stock?

Under normal circumstances, we will replenish the inventory from time to time, but we will not replenish the products that have been removed from the shelves.

How can I track my order?

When your order is shipped, our system will automatically send an email with a tracking number to the email address you provided when purchasing, and you can use the tracking number to check the logistics status of the package.

Can the delivery address be changed after placing an order?

When the order has not been shipped, you can contact us at support@lightsomehome.com to change the address, But if the order has been shipped, we are sorry that we cannot change the address for you. It is recommended that you confirm your delivery address when placing the order.

Can I cancel my order if I don't want it?

For orders that have already been shipped, we cannot cancel the order for you. If you need to cancel the order, please contact support@lightsomehome.com within 24 hours of placing the order; otherwise, our return process will apply.

Received a damaged package?

Under the long-term transportation of the package, it will inevitably cause problems such as package damage and product damage. We are sorry for the inconvenience caused to you. Please don't worry, after receiving the damaged package, you can contact us by email at first time, provide us with pictures of the damaged package, and we will solve this problem for you.

We are committed to providing quality service to every customer. If you encounter problems during the purchase, please feel free to contact us, we will get in touch with you with the best solution.